Delivery & Returns

Thank you for shopping with G.H. Bass USA. We are committed to providing a smooth, reliable, and efficient delivery and return experience for all our customers. Below is everything you need to know about shipping, returns, and exchanges when shopping at ghbassusa.com.

Delivery

Order Processing
Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays). Once your order has been processed, you will receive a shipping confirmation with tracking details so you can monitor your package in real time.

Shipping Options & Delivery Times
We offer the following shipping options within the United States:

  • Standard Shipping: 5–7 business days
  • Expedited Shipping: 2–4 business days

Delivery times are estimates and may vary depending on your location or carrier delays. During peak seasons or promotional periods, processing and shipping may take slightly longer.

Shipping Costs
Shipping fees are calculated at checkout based on your order total, weight, and delivery location. From time to time, we may offer free shipping promotions, which will be displayed on the website.

Tracking Your Order
Once your order has shipped, you will receive a tracking number. Please allow up to 24 hours for tracking updates to appear. Keep your tracking information until your order is delivered.

Address Accuracy
Please ensure that your shipping address is accurate and complete. We are not responsible for packages shipped to incorrect or incomplete addresses provided by customers.

Returns

Eligibility for Returns
We accept returns for items purchased on ghbassusa.com within 14 days of delivery. To be eligible, items must be:

  • Unworn, unwashed, and in their original condition
  • Returned with all tags and original packaging attached

Non-Returnable Items
Certain items are final sale and cannot be returned, including:

  • Clearance or sale items
  • Gift cards or promotional products
  • Accessories

Return Process
To initiate a return:

  1. Complete a return request via the Returns page on the website.
  2. Once approved, ship the item back using a trackable service.
  3. Retain your tracking number until your return is processed.

Return shipping costs are the responsibility of the customer, except in cases of damaged or incorrect items.

Refunds & Store Credit
After we receive and inspect your return, you will be notified of approval. Refunds, if applicable, will be credited to your original payment method within 7–10 business days. Alternatively, you may choose store credit for future purchases. Original shipping charges are non-refundable.

Exchanges
To exchange an item for a different size or color, return the original item and place a new order for the replacement. This ensures that the item you want is reserved while processing the return.

Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please submit a return request within 5 business days. We will provide a replacement or store credit at no additional cost.

Additional Information

We are committed to making your shopping experience seamless and enjoyable. For questions about your order, shipping, or returns, please use the contact form available on ghbassusa.com.

At G.H. Bass USA, our goal is to provide authentic footwear with reliable delivery and a straightforward returns process, ensuring your satisfaction with every purchase.